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Getting Started

What is PharmaWatch?
PharmaWatch is a cellular-based environmental monitoring system built for regulated healthcare facilities. It continuously monitors temperature, humidity, CO₂, differential pressure, Liquid Nitrogen (LN₂) depth, open door detection, and flood and wetness protection — logging every reading automatically and alerting the right people when something drifts outside range.
Who uses PharmaWatch?
Blood banks, hospitals, pharmacies, IVF clinics, cryobanks, pharmaceutical manufacturers, biomedical research labs, surgery centers, vaccine programs, and cell and gene therapy facilities. Any facility that stores temperature-sensitive materials and has compliance documentation requirements.
How is PharmaWatch different from other monitoring systems?
Three things set us apart. First, we run entirely on cellular — no WiFi, no IT involvement, no single point of failure. Second, our patented Virtual Temperature Buffering™ (VTB™) eliminates false alarms from door openings by tracking actual product temperature, not air temperature. Third, IQ/OQ/PQ validation documentation is included in every deployment at no additional cost — not sold as a separate engagement.
How long has PharmaWatch been in operation?
15+ years of continuous monitoring nationwide. PharmaWatch has live deployments across 43 states and internationally in Australia, Canada, Israel, and Mexico — with a 98% NPS customer satisfaction score.

Deployment & Setup

How long does it take to set up?
Most facilities are live the same day their equipment arrives. Sensors ship pre-configured — plug them in and monitoring starts immediately. No IT team, no contractors, no downtime.
Do I need an IT team to install PharmaWatch?
No. PharmaWatch sensors run entirely on cellular and require no network credentials, no firewall changes, and no IT involvement. Your nursing, administrative, or facilities staff can handle installation. The State of Arkansas Immunization Program put it simply: “The nurses are training themselves.”
Does PharmaWatch work without WiFi?
Yes — entirely on cellular across Verizon, AT&T, and T-Mobile networks. PharmaWatch auto-switches to the strongest available signal. Monitoring keeps running during WiFi outages, IT maintenance windows, power interruptions, and in locations with no network infrastructure.
What happens if the power goes out?
Built-in 5-day battery backup keeps every sensor running independently of your facility’s power grid. Your team is alerted immediately when power is lost via call, text, or email. When power returns, all timestamped data syncs automatically — zero gaps in your compliance record.
Can PharmaWatch monitor multiple locations from one account?
Yes. PharmaWatch supports multi-building, multi-campus, and multi-site deployments from one centralized dashboard. Every location, every sensor, every environment visible in real time — 3 clicks to any data point, from any device, anywhere in the world.

Monitoring & Alerts

What parameters does PharmaWatch monitor?
Temperature, humidity, CO₂, differential pressure, Liquid Nitrogen (LN₂) depth and levels, open door detection, and flood and wetness protection — all from one integrated platform.
How often does PharmaWatch transmit data?
Every 5 minutes to our globally redundant cloud. Data is timestamped and immediately accessible in the portal from any internet-connected device.
How do alerts work?
PharmaWatch uses a three-tier Smart Alert escalation system. Tier 1 alerts the designated on-duty contact via call, text, or email when a zone goes outside its threshold. If unacknowledged, Tier 2 escalates to the next person. Tier 3 escalates to administration. No alert goes unanswered.
Can I customize alert thresholds?
Yes. Alert thresholds are configurable per zone, per product type, and per department. A blood bank refrigerator and a compounding room have different requirements — PharmaWatch lets you configure each one precisely so every alarm is meaningful and every silence is safe.
What happens if PharmaWatch loses cellular connectivity?
Sensors store data locally and sync automatically when connectivity is restored. You never lose data. Our team is alerted to any connectivity issue before you are.

Compliance & Validation

What compliance standards does PharmaWatch support?
FDA GxP, cGMP, and GLP; FDA 21 CFR Part 11; FDA HCT/Ps and Current Good Tissue Practice (CGTP); AABB; CAP; Joint Commission (JCAHO); CLIA; USP 797/800; CDC VFC; State Board of Pharmacy; NIST-Traceable Calibration / ISO 17025; and IQ/OQ/PQ Validation — included in every deployment.
Is IQ/OQ/PQ validation included?
Yes — included in every deployment at no additional cost. Installation Qualification, Operational Qualification, and Performance Qualification documentation is prepared and delivered during onboarding. Your validation package is complete before your system goes live.
How does PharmaWatch support FDA 21 CFR Part 11?
Role-based access controls, encrypted data transmission, tamper-evident records, and a complete audit trail that logs every user action, alarm acknowledgment, and system change. Records cannot be altered after ingestion.
How do I pull compliance reports for an inspection?
3 clicks. Select the environment, select the time range, generate the report. Complete, timestamped, tamper-evident documentation — ready to hand to any inspector or auditor in under a minute.
Does PharmaWatch replace manual temperature logs?
Yes. Every reading is logged automatically with a timestamp and user ID. Manual logs, spreadsheets, and paper binders are no longer needed. Your compliance record builds itself continuously in the background.

Calibration

How does calibration work?
PharmaWatch uses ISO 17025 pre-calibrated, replaceable probes with a 2-year calibration interval. Before your probes expire, a freshly calibrated replacement set ships to you automatically — no scheduling, no tracking, no coordination required.
Does calibration require taking the sensor offline?
No. PharmaWatch’s replaceable probe architecture means you swap the probe in seconds — the old one comes out, the calibrated one goes in, and your monitoring record stays continuous. Zero downtime, zero gaps.
Where are calibration certificates stored?
Permanently linked to each device record in the PharmaWatch portal. Instantly accessible during any FDA, CAP, Joint Commission, or state inspection. Calibration status is also displayed directly on the device.

Pricing & Support

What’s included in the subscription?
Hardware, software, multi-carrier cellular connectivity, globally redundant cloud hosting, IQ/OQ/PQ validation documentation, training, a dedicated account manager, and 24/7 emergency support. Unlimited hardware warranty included — if a sensor fails, we replace it at no cost. No CAPEX, no hidden fees.
Are there hidden fees?
No. Data, hosting, and cellular fees are all included in the subscription. No upfront costs, no surprise invoices, no separate charges for IQ/OQ/PQ documentation.
What if a sensor fails?
We replace it — unlimited hardware warranty, no questions asked, no additional cost.
Do you offer a satisfaction guarantee?
Yes — 90-day satisfaction guarantee on every deployment.
What does support look like after deployment?
Every customer gets a dedicated account manager, 24/7 emergency support, and access to our 100% U.S.-based support team trained in regulated healthcare environments. No offshore call centers. No ticket queues. Most critical issues are resolved in under 60 minutes.
Do you help with sensor placement and setup?
Yes. Our team assesses your facility, storage equipment, and compliance requirements before deployment to ensure you get the right sensors in the right locations from day one.