Tech Support for Web
PharmaWatch service was designed to function in critical environments and therefore has been developed using “Quality by Design” practices. This has resulted in a robust, highly reliable system which requires little to no technical support. However in the event support is needed, PharmaWatch™ Field Services is available to assist via phone, email, and even text message.
As part of the installation and qualification process, PharmaWatch™ is deployed with administrative alerting features. These alerts provide system health information such as connectivity information to our always watching field services staff on a continuous interval. This feature has been so effective that we have often provided notification of network problems to our clients before the IT department was aware of any issues!